Refund Policy

Last updated: January 04, 2021

Thank you for availing the service at DotQii operated by www.dotqii.com.

If, for any reason, we are not able to deliver our service We invite You to review our policy on refunds.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions.

The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to dotqii.com.
  • Service refers to the Website.
  • Website refers to DotQii, accessible from www.dotqii.com
  • Services refer to the services offered for sale on the website.
  • Orders mean a request by You to purchase Services from Us.

Your Order Cancellation Rights

Gift cards once generated cannot be cancelled and the amount paid can not be refunded.

However, in case of a dispute with respect to the usage, The Company once notified of the problem by You, will investigate and try to resolve the matter.

The sole discretion of cancellation and refund under any circumstances lies with the company.

The deadline for raising a dispute on an order is 7 days from the date on which You ordered the service. In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: info@dotqii.com

We will reimburse You no later than 14 days from the day on which We receive Your cancellation decision. We will use the same means of payment as You used for the Order, and You might incur any fees for such reimbursement towards the transaction. In case of any cryptocurrency used for payments of Order, the same amount of crypto shall be refunded and not pegged against any fiat currency.

Contact us

If you have any questions about our Refunds Policy, please contact us:

  • By email: info@dotqii.com